Customer reviews of Motorgurus

By Judith D on 02 August 2019 | Purchase not verified

I bought a car with an intermittent fault from Moto Gurus and returned it for repairs on 15/5/2019. On 22/5/2019 I received a phone call from S**** telling me my car had been involved in an accident and would I prefer a courtesy car whilst it was being repaired or a refund. I chose the refund When my insurers contacted me I referred them to S**** and he said a friend of his was driving my car and the claim was to go through his friends personal insurance The ‘friends’ insurers are saying that he was driving for S**** as an agent for Moto Gurus and that the garage is responsible for the claim To date S**** has refused to cooperate and will not supply either the garages or his personal insurance details Even though my car was in the care of the garage at the time of the accident, if S**** does not supply his insurance details the claim will go against my insurance, affect my no claims and increase my premium This whole situation feels very unfair

Reply from Motorgurus on 02/10/19

Hi firstly, I'm sorry for the unfortunate and isolated incident to which you have referred to. It is our policy to treat all our customers with the upmost respect and ensure that they all receive fantastic customer care during and after any communication or purchase of a car. I don't discuss personal customer experiences through any type of media to protect all parties involved. I have as you have stated, tried to work with you to remedy the situation. I am more than happy to discuss this further with you and see if I can be of any further assistance.

By C R on 14 July 2019 | Purchase not verified

Normally I detest car salesmen. I cannot speak highly enough of Sammy! He is a very hard working young family man, he was honest, respectful and made our purchase seemless! My husband and I are very pleased with our new car and would highly recommend him and his business.....We travelled from East Yorkshire, the car was sitting ready for us to test drive. We were done and on our way back home within an hour, fabulous.... Best wishes for the future 💕👍🏼Chris & Carol x

By Charlotte B on 04 May 2019 | Purchase not verified

Could not get more friendly helpful people will definitely recommend this car dealership i love my new car thank you